Meet our Operations and Administration team

Gemma Bradshaw
Service Manager 
 

I have eight years experience as a client assistant and office manager, and enjoy that my role helps improve a client's quality of life.

Having a positive effect on clients gives me great job satisfaction - as does seeing how committed our case managers are to securing the best outcomes for our clients.

Every situation is different too - for some clients being able to leave a bedroom they haven't left for years is a tremendous outcome; for others it is returning to work.
Mandy Pinning
Administrative Support Assistant
 

My career started in the Court of Protection department of a law firm, where I enjoyed working with Case Managers.

I provide some elderly and vulnerable people with support in their homes, with trips to the hospital, shopping, or sometimes just friendly face to talk to.

I enjoy helping individuals and families in lifechanging situations in order for them to get the most out of life. It feels good to be in the Case Management field again, where I can use my experience and skills, plus learn new ones.

Hayley Bannister
Training and Compliance Administrator

I began in this field working at a Case Management company as a Client Administrator and then Personal Assistant. In both roles I worked closely with Jane Paige and Gemma Bradshaw.

Eventually I left to becom e self-employed, where I sold my art online - this was about seven years ago. 

I then contacted Jane and Gemma last year to say that I would love to work with them again if any suitable roles come up. And so I now work for Northern Lifetime part-time alongside my art business.
Richard Green
Communications Manager

My background is in travel, when I worked at several airports for different airlines including BMI, Servisair and GB Airways. I then moved into journalism and spent 15 years on the travel desk of the Sunday Times, where I wrote travel features, destination guides, and a travel advice column. 

I've given talks on tourism, been part of panel discussions, and co-wrote and narrated an award winning TV documentary about the Romanian diaspora in the UK. 

Branching out, these days I'm involved in general marketing, communications, website building, and designing customer experiences.

I'm relatively new to the arena of Case Management and have enjoyed discovering its compassion and complexities, and am continually impressed by the focus and dedication of the team to do the very best for their clients.