Meet our Operations and Administration team

Gemma Bradshaw

Service Manager 

 

I have many years experience as a client assistant and office manager, and enjoy that my role helps improve a client's quality of life.

Having a positive effect on clients gives me great job satisfaction - as does seeing how committed our case managers are to securing the best outcomes for our clients.

Every situation is different too - for some clients being able to leave a bedroom they haven't left for years is a tremendous outcome; for others it is returning to work.




Mandy Pinning

Administrative Support Assistant

 

My career started in the Court of Protection department of a law firm, where I enjoyed working with Case Managers.

I provide some elderly and vulnerable people with support in their homes, with trips to the hospital, shopping, or sometimes just friendly face to talk to.

I enjoy helping individuals and families in life changing situations in order for them to get the most out of life. It feels good to be in the Case Management field again, where I can use my experience and skills, plus learn new ones.






Hayley Bannister

Training and Compliance Administrator


I really enjoy the positive impact that our work can have on individual’s lives, and on their family too. Seeing how a client progresses over time is so rewarding.

 

Working in an Administrative role in this sector is very varied - every day is interesting. And I’m lucky working with such a committed and caring team who genuinely want the best for their client.

 

I used to work with Jane quite a few years ago and admired how hard she worked and her dedication to her clients. When I came to look for a new role I knew that I had to approach Northern Lifetime before I looked anywhere else.


Richard Green
Communications Manager

My background is in travel, when I worked at several airports for different airlines. I then moved into journalism and spent 15 years on the travel desk of the Sunday Times, where I wrote travel features, destination guides, and a travel advice column. 


I've given talks on tourism, been part of panel discussions, and co-wrote and narrated an award winning TV documentary about the Romanian diaspora in the UK. 


These days I'm involved in general marketing, communications, website building, and designing customer experiences.

I've enjoyed discovering the compassion and complexities involved in Case Management  and am continually impressed by the focus and dedication of the team to do the very best for their clients.