Meet the Administration Team

The Northern Lifetime

Operations and Administration Team


Click on a name for a brief biog


Gemma Bradshaw


Service Manager


I have eight years experience as a client assistant and office manager, and enjoy that my role helps improve a client's quality of life.


Having a positive effect on clients gives me great job satisfaction - as does seeing how committed our case managers are to securing the best outcomes for our clients.

Every situation is different too - for some clients being able to leave a bedroom they haven't left for years is a tremendous outcome; for others it is returning to work.


Mandy Pinning


Administrative Support Assistant


My career started in the Court of Protection department of a law firm, where I enjoyed working with Case Managers. 

I provide some elderly and vulnerable people with support in their homes, with trips to the hospital, shopping, or sometimes just friendly face to talk to.

It feels good to be in the Case Management field again, where I can use my experience and skills, plus learn new ones.



Hayley Bannister


Training and Compliance Administrator


I began in this field working at a Case Management company as a Client Administrator and then Personal Assistant. In both roles I worked closely with Jane Paige and Gemma Bradshaw.

Eventually I left to become self-employed, where I sold my art online - this was about seven years ago.

I then contacted Jane and Gemma last year to say that I would love to work with them again if any suitable roles come up. And so I now work for Northern Lifetime part-time alongside my art business.


Richard Green


Communications Manager


My background is in travel planning and selling, working for airports and the airlines, travel journalism, communications, website building, Social media and customer experience.

I'm relatively new to the arena of Case Management and am enjoying learning about its compassion and complexities.

Certainly I am continually impressed by the focus and dedication of the team to do the best for their clients.

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